1. Information We Collect

We collect information that you provide directly to us such as your name, email address, phone number, shipping and billing address, order details, medical or sizing information when required for a custom product, and any other information you choose to provide. We also collect information automatically when you use our website, including:

• Usage data: pages visited, time spent on pages, referring/exit pages, and actions taken on the site.
• Device and browser information: IP address, browser type and version, device identifiers, and operating system.
• Cookies and similar technologies: to remember preferences, enable shopping cart functionality and analyze site traffic.

2. How We Use Your Information

We use the information we collect for purposes including:

• Processing and fulfilling orders, returns and exchanges;
• Communicating with you about orders, products, promotions and updates;
• Improving and personalizing our website, products and services;
• Detecting and preventing fraud or other illegal activity;
• Complying with legal obligations.

3. Sharing & Disclosure

We may share your information with:

• Service providers who perform functions on our behalf (payment processors, shipping partners, email platforms, analytics providers).
• Healthcare or rehabilitation partners only when necessary to fulfill a medical or custom order and with your consent where required.
• Law enforcement, regulators, or other parties when required by law or to protect our rights.

We do not sell personal information for monetary consideration.

4. Cookies & Tracking

We and our partners use cookies and similar technologies to provide and improve our services, analyze usage, and show relevant content. You can set your browser to block or alert you about these cookies, but some features of the site may not function properly without them.

5. Security

We take reasonable administrative, technical and physical measures to protect your personal information. While we strive to protect your data, no method of transmission or storage is 100% secure. If we become aware of a data breach affecting your personal information, we will follow applicable laws in notifying you and relevant authorities.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on where you live, you may have rights to access, correct, update, or delete your personal information, and to object to or restrict certain processing. To exercise your rights, please contact us at the address below. We will respond to requests in accordance with applicable law.

8. Children’s Privacy

Our website and services are not intended for children under 13 (or higher age where required by local law). We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us and we will delete the information as required by law.

9. Third-Party Links & Services

Our site may contain links to third-party websites, plugins or services. This Privacy Policy does not apply to those third parties; their own privacy policies govern their practices. We encourage you to read third parties’ privacy policies before providing them with personal information.

10. International Transfers

Information we collect may be stored and processed in India or other countries. By using our services you consent to transfer of information to countries that may have different data protection laws than your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated “Last updated” date. Continued use of our site after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or requests about this Privacy Policy, please contact us:

• VISHWAKARMA ORTHOPAEDIC APPLIANCES CENTER
• Address: Gorakhnath Lane, Boring Canal Road, Patna 800001
• Email: ksanjaykumarsharma@gmail.com
• Phone: +91 73019 76230